API Integration with Other Platforms
Ostendio is built on an open API. MyVCM Premium and Enterprise customers can integrate with any platform using our API interface. Please email customersuccess@ostendio.com for step-by-step instructions and assistance.
Smart Tickets: Additional Notification Settings
Based on feedback, we have improved the Smart Tickets functionality to make it faster to on-board and off-board employees.
To help explain employee on-boarding and off-boarding further, we have put together a helpful booklet. You can download it here.
Reduce the number of notifications using the on-boarding or off-boarding Smart Ticket
When creating a Smart Ticket, you can choose:
- To take action on all of the sub-tickets you are assigned.
- Automatically assign or remove user(s) on items selected that you are an Owner/Custodian of.
- Automatically assign or remove user(s) on items selected that you can modify as an Administrator.
If you are not sure which option to choose, hover over the ‘?’ icon which will provide you with a helpful explanation.
Figure 1 - On-boarding Options
Once you have selected all the appropriate documentation, training, etc. press ‘Save’.
A warning pop-up window will appear with the number of task and emails which will be generated as a result of your on-boarding ticket. You will be presented with 3 options:
- Submit and send all email notifications
- Submit without sending notifications to on-boarding task owners only
- Submit without sending any email notifications
Figure 2 - New notification settings for Smart Tickets
Select your preferred option and press submit. Your ticket will be saved in the system.