The Ostendio Platform 3.7.3 enhances the user experience with updated Jira and Zendesk integrations, that now support 2-way synchronization!
Release Notes: 3.7.3 August 19, 2023
Date released to Production: Saturday, August 19, 2023
What's new?
- Jira Integration, now (2-way)
- Zendesk Integration, now (2-way)
Sync tickets updates in the Ostendio platform to keep issues up-to-date, saving manual work duplicating data. With standard 1-way integrations, data doesn't automatically flow back into Jira, so there is no synchronization and manual updates need to be made in Jira to keep it current. This release begins the process toward more purposeful and actionable transactional integrations.
Jira (2-way)
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Creating a ticket in Ostendio will also create a ticket in Jira
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Navigate to the Manage Connections page and search for the Jira Integration.
- Choose the "Ostendio to Jira" tab and sync Ostendio with your Project in Jira.
- Click on the Help button if you need assistance getting your Jira URL or token.
- Now when tickets are created, select Jira in in the "Sync with" field, to create the ticket in Ostendio and Jira!
Zendesk
- Creating a ticket in Ostendio will also create a ticket in Zendesk
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Navigate to the Manage Connections page and search for the Zendesk Integration.
- Choose the "Ostendio to Zendesk" tab and sync with Ostendio.
We would love to hear from you!
Please share your feedback with your Client Success Manager or submit a ticket tagged #Feature Request.
Why 2-Way Integration?
A 2-way integration is advantageous as it enables automatic synchronization of data between the GRC platform and other systems, such as Jira and Zendesk. This eliminates the need for manual work, reduces errors stemming from duplicate data entry, and ensures that all information remains up to date in real time.
Simply put, with a 2-way integration:
- Changes made in GRC are automatically reflected in Jira, Zendesk, and other integrated systems.
- Changes made in Jira, Zendesk, and other integrated systems are automatically updated in GRC.
This seamless 2-way synchronization occurs securely in the background through APIs, eliminating the need for manual data exporting or importing. Everything remains synchronized effortlessly and securely.
The advantage is that you only need to update information in one system, and it seamlessly synchronizes with the other systems without additional work or the risk of errors from duplicate data entry. This results in improved efficiency, accuracy, and security.