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Ostendio Platform Set-up
Ticket Approval Workflow
Learn how to create and manage your ticket approval workflow in MyVCM.
1. First define approval routing for a ticket.
2. Click into any of the existing templates hyperlinked under the "Name" column, such as in the screenshot below:
3. After clicking into one of your existing templates, the following page will show an Approvers tab. Click into the Approvers tab, then select the "+ Add Approvers" option": 
4. On a more granular level, you can see that there are two approval tabs, "Pre-approval" and "Post-approval":
5. Adding approvals within each tab presents the same window seen below: